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Refund, Cancellation and
Pre-order Policies
Refund Policy
In general, C&D TCG SHOP LLC does not offer returns/refunds as the nature of resealed product in the TCG market unfortunately exists. However, if there is a problem with shipping or any product is in a damaged state upon arrival, we will make it right.
DISCLAIMER: Here at C&D TCG SHOP LLC, we sell product with the expectation that it will be opened. Due to this, no refunds will be given for surface level imperfections. We do not ship product with any damage or defects that could potentially result in damaged cards. There will be no exceptions to this rule and if you are wanting a product in perfect condition, we suggest purchasing a product physically in front of you.
For more information, contact: daniel@cdtcgshop.com
Cancellation Policy
Cancellations will be accepted up until the moment of shipping. HOWEVER, our payment system charges a 3% fee on all transactions. Therefore, we will only be able to offer a refund of 97% of your initial payment to account for the non-refundable transaction system fee.
To cancel an order, email daniel@cdtcgshop.com with the words "cancel request - order number ####" in the subject line
Pre-Order Policy
All orders must be fully fulfilled at one time. Therefor, if in stock items are purchased in the same order as items that are pre-order, the in stock items will not be shipped until the pre-order items are available to be shipped. We do not perform partial fulfillment.
For more information, contact daniel@cdtcgshop.com